Refund policy

At KIHO NEW YORK, all of our products are carefully inspected before they are shipped. Due to the nature of our products, any used products cannot be returned or refunded. We have a 14-day return policy, you have 14 days after receiving your item to request a return. KIHO NEW YORK is not responsible for lost returns.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at hello@kihonewyork.com. The customer is responsible for paying return shipping charges. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 7 days of delivery. You may return your unused candle(s) for a full refund of your purchase price, less shipping and handling within 14 days of delivery. Please contact us at hello@kihonewyork.com for further details.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

You may also exchange your product for another candle of the same size and price within 14 days of purchase. The buyer is responsible for shipping cost on all return items. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@kihonewyork.com.